Refund Policy

We have a 14 day returns policy, which means you can submit a return request 14 days after receiving your item.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at Winkel@dkdsanitair.nl . Please note that returns must be sent to the following address: [RETURN ADDRESS EKLE]

If your return is accepted, we will send you a returns label along with instructions on how and where to return your package. Items returned to us without first submitting a return request will not be accepted.

You can always contact us for any questions about returns via Winkel@dkdsanitair.nl .

Damage and problems

Please check your order immediately upon receipt and if the item is defective, damaged or if you have received the wrong item, please contact us immediately so that we can assess and resolve the problem.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchange

The quickest way to ensure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item.

14-day cooling-off period for the European Union Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As previously stated, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Winkel@dkdsanitair.nl .